Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentation d'aide 〉Anciennes versions de Direct Mail 〉Messages 〉

Adding text blocks to a message

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Cet article d'aide concerne une ancienne version de Direct Mail.

You can add a text block to your message if you are using a modern template.

  1. Choose Insert Content > Text from the message editor toolbar
  2. Click the location in your message where you want the text to appear

Using text styles

We recommend formatting your text using Direct Mail's built-in text styles. This means that instead of assigning fonts, colors, and sizes directly to your text, you instead assign semantic labels (like "heading", "paragraph", "caption", etc.) to your text. Then, you can use the "Fonts & Colors" panel to define the fonts, colors, sizes, etc. for each one of those labels. This makes for more consistent, professional, and attractive formatting across your entire message. Plus, if you decide later to change the font, color, or size for a particular style, you only need to change it in one place (the "Fonts & Colors" panel) and all the text in your message will instantly adopt the new formatting.

You can find all of the available text styles in the message editor toolbar, next to the "Insert Content" button.

text-styles-toolbar-800w.png

You can choose from the following styles:

  • Heading 1
  • Heading 2
  • Heading 3
  • Paragraph
  • Caption
  • Quote
  • Header or Footer

To apply a text style to a selection of text:

  1. Select the text that you want to apply a style to
  2. Choose a text style from the popup menu in the message editor toolbar (or from the Format > Font menu at the top of your screen)

Editing text styles

You can edit the formatting for a given text style in the "Fonts & Colors" panel:

text-styles-454w.png

  1. Click the "Fonts & Colors" button in the message editor toolbar
  2. Choose the font, size, line spacing, character spacing, and color for the style
  3. If desired, you can choose from a list of professionally-curated font combinations by clicking on the "Fonts" popup menu in the Fonts & Colors panel.

As you make changes, your message is updated automatically to reflect the new styles.

Custom Formatting

If you have a selection of text that needs custom formatting (like bold text, or underlining, a different color, etc.) you can use the formatting options in the message editor toolbar:

custom-formatting-785w.png

Additional options (like baseline or writing direction) can be found in the Format > Font menu at the top of your screen.

Note that some fonts do not include bold or italic variants. If the font you are using does not include bold or italic variants, those buttons will be grayed out in the toolbar.

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