Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentation d'aide 〉Anciennes versions de Direct Mail 〉Messages 〉

Changing the message color scheme

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Cet article d'aide concerne une ancienne version de Direct Mail.

To change the color scheme of your message, click the "Colors & Fonts" button in the message editor toolbar (or choose Show Colors and Fonts from the menu bar at the top of your screen).

Depending on the template you are using, you may see different color scheme options:

Modern, block-based templates

You can set different default colors for the following elements of your message:

  • Background
  • Section background
  • Links
  • Button text
  • Button background
  • Heading 1 text style
  • Heading 2 text style
  • Heading 3 text style
  • Paragraph text style
  • Quote text style
  • Caption text style
  • Header and Footer text style

Sample color schemes are available

Direct Mail comes with several built-in color schemes that you may wish to use as a starting point for your own. You can access them by clicking on the "Colors" pop-up menu:color-schemes-popup.png

Creating a color scheme from your own logo or brand

Direct Mail can automatically create a color schemes based on the colors in your company logo or other image that you provide. Here's how:

  1. Click on the Colors pop-up menu (in the Colors & Fonts panel)
  2. Choose Create Color Scheme from Image…
  3. Select an image and click Open

Your custom color scheme is automatically created and applied to your message.

Color schemes for legacy templates

Some legacy templates include multiple color schemes (different background colors, text colors, etc.). If you do not like the default color scheme, you can change it. Here's how:

  • Click the "Colors & Fonts" button in the message editor toolbar
  • Click the Color Scheme popup menu in the panel that appears

If the Color Scheme option is not available, it means that the particular template you are using does not support color schemes.

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