Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentation d'aide 〉 Anciennes versions de Direct Mail 〉

Comptes Direct Mail

  1. Signing in to your Direct Mail Account
  2. Changing the email address associated with your Direct Mail account
  3. Changing the name and photo associated with your Direct Mail account
  4. Changing your Direct Mail account password
  5. If you forget your password
  6. Looking up your Direct Mail account password
  7. Resetting your Direct Mail account password
  8. Enabling two-factor authentication
  9. Monitoring access to your Direct Mail account
  10. Viewing or printing old purchase receipts
  11. If your account is disabled