Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentation d'aide 〉Anciennes versions de Direct Mail 〉Autorépondeurs 〉

Organizing your autoresponders into folders

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Cet article d'aide concerne une ancienne version de Direct Mail.

You can use folders to organize your autoresponders in the Autoresponders window. Folders can be nested inside other folders. Here's how to create a new folder:

  1. Choose Message > New Autoresponder Folder from the menu bar at the top of your screen

To move an autoresponder into a folder, drag the autoresponder from the list of autoresponders and drop it onto the icon for your newly-created folder.

You can select multiple autoresponders by holding down the shift key (for contiguous selection) or command key (for non-contiguous selection) on your keyboard and clicking the autoresponders.

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