Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentation d'aide 〉Anciennes versions de Direct Mail 〉Autorépondeurs 〉

About autoresponder reports

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Cet article d'aide concerne une ancienne version de Direct Mail.

Just like regular campaigns, you can view a report of opens, clicks and other campaign performance indicators. These reports are available in the Reports tab.

There are a few differences between reports for autoresponders and reports for regular campaigns:

  1. By default, the Summary section of an autoresponder report shows data for the past seven days. If you want to view a longer time period (or the entire time period since the autoresponder was started), you can select that from the popup menu.
  2. The "Date Sent" sorting column will be populated with the most recent date the autoresponder sent an email.
  3. Autoresponder reports are not currently available in Stamps for iOS
  4. Autoresponder reports cannot be shared on the web at the moment.

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